FILE NO. 2018 — PRESENT

Carlos Durán Suero, IT Specialist

Seven years spent finding out why the machine stopped talking to the network — first on a factory floor, now across desktops, domains, and Microsoft 365 tenants — and making sure it doesn't happen the same way twice.

Based in Hartford, Connecticut

Currently Open to new roles

Reachable ndsuero@outlook.com

01 — OBJECTIVE

To leverage technical support expertise and stubborn problem-solving toward prompt, accurate, and genuinely user-friendly solutions — the kind that hold up after the ticket is closed, in dynamic IT environments where the fix has to actually fix it.

02 — WORK

Built to solve an actual problem.

PERSONAL PROJECT — 2026

ManteniApp

Role-based machine maintenance ticketing system

View on GitHub ↗

A Django web application for reporting and tracking equipment faults on a shop floor — built to replace the kind of ad-hoc, paper-and-memory maintenance tracking I saw firsthand as a Maintenance Technician and Foreman. Admins and Technicians get separate permissions, tickets carry priority and maintenance type, and nothing gets deleted without an admin's say-so.

Built

Fault-report ticketing — machine, location, priority, status, maintenance type
Role-based accounts (Admin / Technician), auto-provisioned on registration
Full CRUD with live filtering and summary counters
Permission-gated deletion and role promotion

Planned / In Progress

Calendar view for maintenance schedules
Live chat between technicians (WebSockets)
Expanded status dashboard

Learned and built module-by-module using Claude as an AI tutor — see AI & AI-Assisted Engineering in the stack below.

03 — THE STACK

What's actually under the hood.

MOD.01

Technical Support

Windows / Mac OS
Break/fix troubleshooting
Remote desktop tools

MOD.02

Systems & Network

LAN / WAN administration
VPN configuration
Active Directory & Group Policy

MOD.03

Software & Tools

Microsoft 365 Admin — SharePoint, Exchange, Defender, Entra ID
SQL & C#
SAGE 100

MOD.04

Documentation & Compliance

Ticketing systems
Root cause analysis
IT policy adherence

MOD.05

Languages

English — professional
Spanish — native / bilingual

MOD.06

Foundations

Mechatronics & control systems
PLC troubleshooting
Software architecture

MOD.07

AI & AI-Assisted Engineering

AI-assisted development workflows (Claude)
Prompt-driven, module-by-module build process
Claude 101 — Anthropic, Aug 2026

04 — SERVICE LOG

Where the hours went.

JUL 2024 — AUG 2025 Resolved

IT Specialist

F&M Tool & Plastics, Inc.

Provided second-level support for desktop/laptop hardware, software, and peripherals
Diagnosed and resolved escalated technical issues passed up from L1 support
Installed and maintained Windows OS, Microsoft 365 apps, and system updates
Managed Microsoft 365 services — SharePoint, Exchange, Defender, Entra ID, Teams
Assisted with LAN/WAN, Wi-Fi, and VPN connectivity issues
Performed root cause analysis and implemented fixes built to last, not just close the ticket
Maintained documentation and mentored junior technicians
Ensured compliance with IT policy and security protocols

SEP 2022 — JUL 2024 Archived

Foreman

EPTAM Precision Solutions, Inc.

Led cross-functional teams to improve manufacturing workflows
Facilitated bilingual communication between technical and production teams
Supported adoption of new technologies on the shop floor

JUN 2018 — SEP 2022 Archived

Maintenance Technician

Beacon MedTech Solutions

Performed diagnostics and repairs on automated systems
Supported IT in troubleshooting PLCs and networked equipment
Contributed to preventive maintenance programs and system upgrades

05 — FIELD NOTES

Education & credentials.

GPA 3.74

B.S. Computer Science

University of Phoenix — Tempe, AZ

Advanced Software Development Certificate, GPA 3.77. Focus on software architecture, multi-language development, and stakeholder-driven design.

GPA 3.66

Mechatronics Certificate

Mount Wachusett Community College — Gardner, MA

Focus on robotics, electronics, and control systems in advanced manufacturing — the hands-on foundation behind the network side of the work.